The Company. Twisted Throttle® is an established company with a healthy growth record and a dynamic management team. Located in Exeter, Rhode Island, Twisted Throttle was founded at the cusp of the now-exploding adventure motorcycling craze and is currently positioned as one of the major players in the market. We provide premium bolt-on motorcycle accessories for the adventure, sport-touring, and sport bike markets, primarily serving European and Japanese motorcycle riders. As exclusive North American distributor for leading powersports and ADV brands (including SW-Motech, R&G and others), we also specialize in prototyping, product development, wholesale distribution, and Internet retail sales for the full line of Twisted Throttle’s house of brands.
The Position. In order to better serve our French-speaking Canadian customers, we are hiring for the role of a bilingual Gear Scout (a.k.a. Customer Service Representative) for our Exeter, Rhode Island location. Excitement, passion and experience with motorcycles is a must! This position focuses on all levels of customer interaction, including phone, email, live chat, and in-person interactions with visitors to our factory store. Internally, a Gear Scout provides feedback to our suppliers to create and improve products, improve the customer experience, and troubleshoot installation challenges. A Gear Scout has the responsibility and the authority to make decisions to take care of the customer, no matter what it takes.
This is the main entry point to our organization, and a great entry to the motorcycle industry; growth into other departments and management roles is common via our training program. This role is key to our success: you are the face of our brand, and we are dedicated to developing your skills alongside the success of the company.
Full time and part time will be considered; full time is preferred. A valid motorcycle license and availability for night and weekend hours are required. Come join the Twisted Crew and see what the excitement is about!
Responsibilities and Duties:
Working Conditions: Enthusiasm for motorcycles is preferred for all positions at Twisted Throttle, as enthusiasm for any sport, outdoor, or adventure activity is key to fitting in with our passionate culture. (All new hires without previous motorcycle experience are provided opportunity to attend the motorcycle safety course and obtain their motorcycle driver's license.) Whether you are a motorcycle enthusiast or not, count on the contagion of the Twisted Throttle organization’s passion and drive. You will work in an office environment with a great management team that loves to work hard, have fun, and win!
Department hours are 8:30AM to 7:30PM Monday through Friday, and 9AM - 5PM Saturday. Staff members can request and trade specific shifts with each other; some Saturday and evening shifts are required of all staff members.
Benefits and Perks: